Refunds
Last updated October 19, 2026. Please read with our other policies.
Draft policy for Prawn Star to review before launch.
Food is cooked to order, so it cannot be returned. If something is wrong with your order we will make it right.
1. Something missing or wrong
Tell us within one hour of receiving your order, with your order number and a photo if you can. We will replace the item, credit you, or refund it, as fits the problem.
2. Cancelling an order
You can cancel for free until the kitchen starts cooking (your tracker shows "In the kitchen"). After that the order cannot be cancelled. Pop-up orders can be cancelled up to two hours before your collection slot.
3. How refunds are paid
Card payments made online are refunded to the same card, usually within 5 to 10 working days depending on your bank. Orders paid on delivery or collection are refunded by EFT or as a credit, as you prefer.
4. Allergies
Our kitchen handles shellfish, fish, dairy, gluten, sesame and nuts. Tell us about allergies in the order notes or on WhatsApp before you order. We cannot guarantee that any dish is free of traces.
Questions about this policy?